CLINIC POLICIES
Cancellation and Failure to Attend Policy
En Pointe Health is committed to providing the highest quality care and achieving the best possible treatment outcomes for our clients. Due to our long appointment waiting lists, the following late cancellation and failure to attend policy applies to all clients.
1) By accepting an appointment time at the time the booking is made, the patient agrees to adhere to the late cancellation and failure to attend policy
1.2) By accepting an appointment time at the time the booking is made, the patient acknowledges that any subsequent reminder phone calls or text messages are a courtesy service and that the late cancellation and failure to attend policy stands from the time of the initial booking, irrespective of any reminder services
2) Any appointment cancellation made with less than 24 hours’ notice will incur a cancellation fee of 50% of the consult cost
3) Late cancellation fees must be paid within 7 days of the cancelled appointment
4) If the appointment is rescheduled at the time of cancellation, the late cancellation fee may be taken at the time of the new appointment
5) If the appointment is not rescheduled at the time of cancellation, all outstanding late cancellation fees must be paid prior to booking a new appointment
6) Failure to attend an appointment without cancellation will incur 100% of the consult fee
7) Failure to attend fees must be paid within 7 days of the missed appointment
8) All outstanding failure to attend fees must be paid prior to booking a new appointment
9) By approving the New Client form, all clients agree to these conditions
For further information regarding the En Pointe Health Cancellation and Failure to Attend Policy, please email admin@enpointehealth.com.au or phone (02) 6771 2837
CTP/WorkCover Payment Policy
En Pointe Health is committed to providing the highest quality care and achieving the best possible treatment outcomes for CTP/WorkCover patients. Our patients are treated by a team of experts in the field of injury, against an advanced framework that promotes faster healing and better long term results for many work and traffic injuries, compared to the traditional insurance treatment framework which often involves rushed appointments with junior clinicians.
The following conditions apply to the provision and payment of services:
1) All patients receiving treatment under workers compensation or motor accidents CTP insurance schemes must provide evidence of claim approval, including a copy of their claim number, at the initial consultation. Good communication is essential to optimising recovery so please also provide the name of your case manager if you have one.
2) We will not bill directly to the workers compensation or motor accidents CTP insurer as full payment is required at the time of each consultation. Proof of treatment and a copy of the invoice will be provided to the patient for use as evidence in a CTP/WorkCover reimbursement claim.
*Please note that the CTP and some WorkCover insurers may not cover the entire consultation fee. The gap will therefore remain at the cost of the patient.
3) The patient must provide consent for their treating practitioner to provide details of their assessment, treatment and progress to the CTP or their WorkCover insurer as required.
4) No CTP or WorkCover reports will be completed if charges are outstanding on the patient’s account. Once full payment is received, required reports will be completed and sent to the appropriate parties.
For further information regarding the En Pointe Health CTP & WorkCover Payment Policy, please email admin@enpointehealth.com.au or phone (02) 6771 2837