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FAQs

Do I need a referral? We receive many referrals from surgeons, sports physicians, rheumatologists, GPs, and other allied health professionals (e.g. podiatrists, osteopaths) including physiotherapy colleagues. However, you do not need a referral to see one of our expert physiotherapists to get started on your journey toward solutions to your current injuries or pain, regardless of whether they are new or chronic.

Is treatment covered by health insurance? Yes Health Funds and Medicare​ HICAPS facilities are available to immediately process private health fund claims and Medicare rebates where applicable. Please bring your private health care card to claim for the treatment. Payments are to be made on the day of the consultation and can be made by EFTPOS, credit card, cash or cheque. All Physiotherapists are registered to treat clients funded by Workcover and DVA. Please see our Policy for Workcover. We do require patients to pay the gap of the fees. Enhanced Primary Care Plan Patients who are suffering from chronic musculoskeletal conditions may be eligible to receive subsidised cost on limited physiotherapy treatment (5 visits each 12 months) funded by Medicare. Patients must bring with them the GP Management Plan and Team Care Arrangement prepared by their GP to claim for the rebate. Payment is requested at the time of consultation. Bulk billing is not available. Upon payment of your account, our staff will lodge your claim with Medicare immediately where possible. If you have private health insurance, you can choose to make a claim though your private health fund or Medicare but not both.

What are the payment options? We are a pay on the day clinic. You can pay via credit card, bank card or cash

What happens in the inital assessment? An expert will assess your injury and give you an accurate diagnosis and a realistic management plan. Assessment includes a history and physical examination.

What do I wear? Bring shorts and sports bra for females

What is your cancellation policy? Please give 24 hours notice, otherwise the full consultation fee is applicable

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